Image Line FL Studio Signature: A Guide to Returns and Refunds

When shopping online, it's essential to understand the returns policy of a retailer before making a purchase. At Gear4music, we want to ensure that our customers are satisfied with their orders, and we've put together this guide to help you understand our return and refund policies.

Custom Made Items: No Returns Accepted

We're unable to accept returns of custom-made items designed to work together as a unique package. These items are made specifically for your order, and it's not feasible to resell them. However, we do offer a money-back guarantee on certain products, which is explained below.

Money Back Guarantee: Eligibility and Conditions

Some items at Gear4music come with a money-back guarantee. To be eligible for this guarantee, the item must be returned to us unused and sealed in its original packaging with all software still unregistered. This is due to hygiene and software licensing reasons. Details of exclusions are shown within the product descriptions.

Returns Process: Free Collection or Self-Return

If you need to return an order, please ensure that products are appropriately packaged and protected to prevent damage during transit. In the unlikely event that any item in your order is faulty, damaged, or incorrect on receipt, notify us within 14 days, and we'll arrange a free collection for you. The collection fee can be found in the returns information on each product's page.

You also have the option to return items yourself. If you decide to do so, please keep hold of all original packaging until you're sure you want to keep your order.

Return Window: 30 Days

If you're not satisfied with your order for any reason, you can return it within 30 days of receiving it. Simply let us know that you'd like to return the item, and we'll guide you through the process.

At Gear4music, we want to ensure that our customers are happy with their orders. If you have any questions or concerns about our returns policy, please don't hesitate to contact us. We're always here to help.

Image line fl studio signature